My Account Anywhere

Frequently Asked Questions

How do I send text messages?

Each cell phone works slightly differently. Check the instructions that came with your cell phone to determine how to send text messages from your device. In general, you may follow these directions for sending a text message to use the text commands.

Start a new text message in your cell phone or PDA.
1. Enter the text-to number 368374, then press “OK” or enter.
2. Next, enter “bal” (without quotes), or any other eligible text command.
3. Press “send”. You’ll receive a reply and/or other instructions.
4. Click here for a demo that shows how the messages look on a basic cell phone.

What other commands can I text to My Account Anywhere from my registered phone?
You can:

• Assign a nickname (e.g., “home”) to your account: Text “nick home” (without quotes) to 368374.
• Find the status of an outage at your premises: Text “stat” (without quotes) to 368374.
• See information about new services and the latest updates to My Account Anywhere: Text “info” (without quotes) to 368374.
• Get a list of commands: Text “help” (without quotes) to 368374.
• If you have more than one registered account, you can choose which will receive the command.

Click here for a complete list of text commands and common errors.

How much does it cost?

My Account Anywhere is offered at no charge by Entergy Texas, Inc. Your cell phone provider may bill you for text messages received and sent with this service. Entergy Texas is not responsible for these charges. Before using My Account Anywhere, check with your cell phone service provider for text message costs and plans.

Can Entergy Texas guarantee delivery of text messages?

Entergy Texas cannot guarantee delivery of text messages. Your cell phone wireless carrier is responsible for transmitting text messages. Text message delivery may be limited by your cell phone plan or your provider’s wireless coverage area.

Your cell phone must be “on” to receive text messages in a timely manner. From time to time, My Account Anywhere may be unavailable and text messages cannot be sent by us. This could result in undelivered or untimely text messages.

What if my cell phone number changes?

You must keep your cell phone number up-to-date in My Account Anywhere. If your cell phone number changes, or if your Entergy Texas electric account number changes, register your new cell phone number to your electric account.

What happens during widespread outage situations?

My Account Anywhere is intended for use during normal weather and operating conditions. During times of widespread outages or emergency situations (e.g., hurricanes, ice storms), Entergy Texas focuses resources on power recovery. In such situations, My Account Anywhere messages may be regional in nature or delayed, or both. In times of weather disasters (e.g., hurricanes, ice storms, etc.), outage and transaction text messages may not be deliverable.

Will the text message guarantee that my house has power?

A message that power is restored to your area does not guarantee your house/business has power. Restoration times are estimates only. We cannot restore power to structures that are not capable of receiving service due to damage or other causes.

Which carriers do we support?

Click here for the list.