List of Commands Send these commands to 368374 to get a response from myACCOUNT. Eligible Commands Keyword to send to Entergy Purpose Information you provide … Example reg Register your cell phone for an Entergy utility account. Account number: the account number of your Entergy utility account ZIP: the ZIP code of the service location Nickname: the easy name you choose to identify your account Message you send to Entergy: reg accountnumber zipcode nickname Example: reg 2345678 70113 home Incorrect: reg (2345678) (70113) home Incorrect: reg <2345678> <70113> <home> Incorrect: reg 2345678QPC234 70113 home   nick Give your account an easy to remember nickname. Account number: the account number of your Entergy utility account Nickname: the easy name you choose to identify your account Message you send to Entergy: nick accountnumber nickname Example:     nick 23456789 123Main Example:     nick 98765432 PetesHome Incorrect:  nick peteshome Incorrect:  nick petes home Incorrect:  nick pete'shome nick Change an existing easy to remember nickname for your account. Nickname: your account's current nickname New nickname: the new nickname for your account Message you send to Entergy: nick nickname newnickname Example: nick KidsHouse MyHouse Incorrect: nick MyHouse out Report an outage from your registered cell phone. None (Entergy already knows the account registered to your cell phone) Message you send to Entergy: out   stat Learn if power is on or off at service location registered to your cell phone. None Message you send to Entergy: stat   pause Temporarily turn off outage text messages to your cell phone. None Message you send to Entergy: pause   resume Resume text messages to your cell phone after using the pause command. None Message you send to Entergy: resume   cancel Deregister your cell phone from the utility account and stop text messages. None Message you send to Entergy: cancel   bal See the account number, QPC number, balance, due date, last payment amount, and if applicable, past due amount, disconnect status and reconnect amount. None Message you send to Entergy: bal ext Request an extension of a few days for the due date of your bill. Limitations apply. None Message you send to Entergy: ext order Check the status of a recent work order or permit for your Entergy account. None Message you send to Entergy: order info See information about new services and the latest updates to myACCOUNT. None Message you send to Entergy: info help Receive a list of eligible text commands for this service. None Message you send to Entergy: help   Common Errors Customer activity Associated text command Message sent by Entergy Customer tried to register a cell phone using  an invalid utility account number and/or  ZIP code reg Account number and/or ZIP code are not valid. Recheck your information and reply REG [account #] [zipcode] <nickname> Customer tried to register a cell phone and included an invalid nickname reg Nickname is not valid.  Nickname must be 10 or fewer letters and numbers. Customer submitted "nick" command without any nicknames.  The system responds by listing all account/nickname combinations on file. nick Accounts and Nicknames 1)[accnt#} 1 <Nickname> 1 2)[accnt#} 2 <Nickname> 2 3)[accnt#} 3 <Nickname> 3 4)[accnt#} 4 <Nickname> 4 0)More Customer reported an outage using the "out" command. However, no current outage was found by the system, or the outage has been restored. If power is still out, the customer should reply "out." out Entergy Alrt: No current outage at {address (60)} Reply OUT to report. Customer has more than one account registered to this cell phone. The system could not determine to which account to apply the text command.     Select acct 1)[accnt#} 1 <Nickname> 1 2)[accnt#} 2 <Nickname> 2 3)[accnt#} 3 <Nickname> 3 4)[accnt#} 4 <Nickname> 4 0)More Customer sent a text command from an unregistered cell phone.   Your device is not registered. Reply with reg [account #] [zipcode] <nickname> to register for Entergy alerts. Customer sent a command when system was unavailable.   We are performing system maintenance. Try again later or call 1-800-968-8243 to report outage. Customer sent an unrecognized text command.   Text not understood. Text HELP for options